To guarantee optimal performance of the Service/product, Spearhead Networks performs routine maintenance on the client products. Such maintenance often requires taking servers/devices off-line or online and is typically performed during off-peak hours.
Spearhead Networks technical support provides a variety of ways for customers to request help or otherwise make inquiries.
- An online Support module may be used to report and track issues. The online Support is accessed via our web site. Our customers use the Trouble Ticket System (request support) as the first method of reporting issues, and requesting support.
- E-mail Support request sent to firstname.lastname@example.org. We also use this as a means of providing customers a knowledge and troubleshooting based criteria and for audit purposes. This method is the prioritize format of our communication apart from the web chats.
- Telephone support 0303-311289 and 050144867
We provide an Internet-based support system (“Support Helpdesk”) generally available five (5) days a week, eight (8) hours a day on our Website and it’s a Live chat Support.
- Diagnosis of issues
- A resolution of the deficiencies of the Supported product. We use our best efforts to support our customers, as described below, reported issues in Supported product. We utilize the following two (2) priority levels to allow Customer to categorize reported problem